The current version of SSL Network Extender is 80008304. You must download SSL Network Extender manually as a command line application. The endpoint user computer automatically downloads SSL Network Extender as a desktop application from the VPN portal. Refer to sk113410 - Mobile Access Portal and Java Compatibility. Note - Automatic download of SSL Network Extender requires Java on the Mobile Access portal. The endpoint user computer automatically downloads SSL Network Extender as a desktop application from the Mobile Access portal.

Remote users access the portal from a Web browser using URL defined by system administrator of their organization.ĭownloading SSL Network Extender with Mobile Access or Remote Access VPN Software Blade SSL Network Extender can be used together with Mobile Access blade or with IPsec VPN blade. SSL Network Extender provides secure remote access to a corporate network. Only when the client is not connected the issue occurs.SSL Network Extender (SNX) is a thin VPN client installed on an endpoint user computer. The strange part is if you are connected to the VPN with the client installed, this issue does not occur. After uninstalling, it resolved the issue. But it turns out it seems to block using PCOIP randomly at times. We rolled out the client for better network performance and also having an easier way to connect to the VPN. We use both SSL Web Login and the client. and do not find anything.įinally we found that it was Checkpoint EndPoint client causing the issue. Looked at the Windows Firewall, Network Switches, DNS, VMware View Server settings.

It was also puzzling that are home users and remote offices did not have this issue. I was stumped since this started happening out of now where and I was trying to pinpoint what happened and what was causing it. To try to fix it we had to reassign Desktop in one of our pools to see if it connects. It would also display a black screen for 15 seconds before receiving the error message. The users kept getting 'The Connection to the Remote Computer has timed out' after trying to connect to their desktop. Since our Call Center used Dual Monitors we could not use RDP since it wouldn't use MultiMonitor. I wanted to post this since this issue may occur with some users using CheckPoint VPN.įor over a month randomly some computers were unable to connect to VMware View Desktop with PCOIP, only RDP worked for them.

Checkpoint ssl vpn client